The Division of Student Affairs has announced new roles for Seth A. Tucker, director
of the Office of Student Assistance and Crisis Support and Management, and Sarah
Solomon, assistant director and case manager. Tucker and Solomon provide a wide
variety of helping services, crisis responses and administrative referrals to students.
Students can reach the office by calling 443-4357 (443-HELP) or by visiting Room
306 in Steele Hall.
When the Division of Student Affairs completed its reorganization in 2008, it
realigned existing resources to form the Office of Student Assistance. This unit serves
as a central, helping resource for all Syracuse University students. The office is the
principal nexus for the University's case management system that supports students
in distress. Particular services include institutional coordination of support for
students experiencing life difficulties, investigating and responding to faculty and
staff concerns for student welfare, procedural advising for those facing conduct
violations, emergency loans and coordination of medical leaves. Additionally, staff
members coordinate Student Affairs' response to student crises. They lead Student
Affairs in connecting students in mental health crises with the appropriate
institutional response. Staff members also develop safety and education initiatives in
collaboration with the Department of Public Safety and other units.
Because much of the office's work connects to the Counseling Center, Health
Services, R.A.P.E. Center and related units, it is housed in Student Affairs' Health and
Wellness portfolio. However, it works closely with colleagues throughout Student
Affairs, across the University, locally and nationally.
Tucker, previously the director of the former Dean of Students Office, reports to
Associate Vice President Rebecca Stefan Dayton and works closely with Senior Vice
President and Dean of Student Affairs Thomas V. Wolfe. Tucker supervises the Office
of Student Assistance and Crisis Support and Management's daily operations, staff
and budget; develops and updates division-wide policies and protocols; and is the
liaison between SU and the national Student Affairs Leadership Council. He is part of
the Health and Wellness portfolio's leadership team and a member of the University's
Critical Incident Response Committee. In a student crisis, Tucker is the principal
coordinator for the senior vice president and dean of student affairs' response.
Solomon, who was previously student outreach coordinator in the former Dean of
Students Office, provides comprehensive services and support, including referrals to
SU or outside resources for students who are suffering with medical emergencies,
personal or family crises, as victims of crime or other types of distress. As a case
manager, Solomon provides students with a variety of interventions, referrals and
follow-up services. She is the liaison connecting schools and colleges, health care and
mental health providers, staff and families with students who require such resources.
She supports the development of campus-wide wellness collaborations and supervises
the department's graduate assistant.
For more information, or to access the services provided by the Office of Student
Assistance and Crisis Support and Management, call (315) 443-4357.
