It is easy to forget on a large campus like Syracuse University that Internet access is a
privilege in many parts of this country, not a right.
SU has more than 1,000 computers located in its 12 full computer labs, and 10 e-mail
stations located across campus. However, less than two miles from campus, residents of a
six-block area of South Salina Street share eight computers in a small computer cluster in the
Beauchamp Branch Library. The digital divide is evident.
"If you go to the South Side, apart from the library, there is no other place that people can
get access to computers," says Murali Venkatesh, associate professor in SU's School of
Information Studies (iSchool). "We take these things for granted. We can't even imagine
going for a day without Internet access. However, here is this area that is a stone's throw
from campus where that simply isn't the case."
Residents of the South Side also recognized this disparity; in 2005, they expressed concern
about the lack of technology skills and resources in their neighborhood to the South Side
Initiative. Created in 2005, the South Side Initiative is a partnership between SU and the
Southside Community Coalition, a group of South Side residents and business owners who
aim to create change in the community.
Venkatesh was approached by the South Side Initiative to implement a program that would
address the need for IT training and access for residents in this neighborhood. The program
became known as the Salina Networking Academy.
Through the Salina Networking Academy, 11 adult students from the community are
enrolled in the PC Technical Support Program at the iSchool's Center for Business
Information Technologies (CBIT). The students are learning about basic computer
troubleshooting, repair and maintenance; basic networking skills; customer service; and
communication skills. The first set of classes, being held on the SU campus, started in
October and runs through March. Another set of classes for this program will begin in April.
The South Side Initiative office and CBIT provided outreach information and recruiting
sessions at three locations on the South Side and helped students from the South Side obtain
funding for the classes. CBIT will also assist Salina Networking Academy graduates with
obtaining IT jobs in local companies, says Jim Shea, CBIT's director.
"This is a huge step, and everybody involved in this project worked really hard for an
extremely long time to make this happen," Venkatesh says. "There were a lot of frustrations
along the way, but it is great to see the first cohort take off."
Linda Littlejohn, SU associate vice president with the South Side Initiative, says the
academy is successful because it's meeting a true need in the community. "The Networking
Academy was a direct result of the community's acknowledgement that there really is a
need for residents of the South Side to get up to speed with issues related to technology," she
says. "We want the community to feel comfortable with computer technology issues."
The Networking Academy is part of a bigger overall initiative called the Salina Electronic
Village. Along with the academy, the Salina Electronic Village consists of two additional
interconnecting components: the South Side Technology Center and Salina Connect, a
community Internet service provider (ISP) that will provide Internet access in the
community. The ultimate goal of the initiative is to create sustainable Internet accessibility
and economic growth in the community through the use of information technology.
"We want to be able to go out into the community and make a difference," Venkatesh says.
"We have the resources. Why not take the initiative?"
